"Hi Dan,

I wanted to take this opportunity to send you a quick note and let you know how satisfied we were with the excellent service and personal touch we received when implementing our new server and backup system.  Having always worked with my son on any IT issues over the past 13 years, I was somewhat hesitant to make the change.  However, the experience went very smoothly and any "kinks" or unexpected problems that occurred during the process were handled quickly and painlessly.  I wanted to make mention that Josh too was very professional, knowledgeable, and always willing to help and find a quick solution to anything we needed to adjust.  The new system has given me peace of mind in knowing that we have adequate backups and is completely hassle free for me.

"Thanks again!"

Kathy Kropko

M-TEC, Akron, Ohio

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“It has been great dealing with XL Systems. They are always quick to respond and available when we need them. All their techs are professional and responsive, they never “talk down” to us, and always make us feel like we are their most important client. Since XL Systems has been managing our network we have had near zero downtime, our system runs much faster, and our staff is happier.”

Dr. Chris Nassif

Biddulph Family Dental, Brooklyn, OH

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"The International Institute of Akron (IIA) has been a customer of XL Systems for the past 3 years. During that time, we have transitioned from an on-call relationship to an annual service contract.

"Overall, we could not be more pleased with the level of service that we receive. Like many nonprofit organizations, we do not have the capacity (financial/infrastructure) to support an IT staff. With XL Systems, we don’t have to. The XL team has the ability to monitor and enhance our IT network remotely which enables them to keep us up to date on security, systems performance and other applications without impeding our staff’s ability to get their jobs done. When we do have a problem that requires on-site assistance, our lead service contact (Josh) is usually here within hours.

"XL’s level of customer service is excellent. Each interaction we have with them is positive. The XL team is always pleasant to deal with. They provide great advice on technology purchases, realistic timeframes for problem resolution and they get things done."

Lee D. Williams

Executive Director

International Institute of Akron

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"We recently had to replace two aging routers on our network. We have two network segments that share the same Internet connection. We also have telecommuters and clients who connect remotely to our servers with VPN connections. Lately, the routers had been failing. I had tried to fix them several times myself, and had some success. But they continued to cause problems, to the point where it was affecting my ability to serve my clients because they could not connect in, their connections would drop, etc.

"I decided I needed help so I asked XL Systems to quote us on replacing the two routers. XL Systems examined our network and our servers, and asked us a lot of questions about how we use our technology to run our business. The solution they recommended was less expensive, more secure and easier to administer than I had anticipated.

"The system XL Systems installed has made a noticable difference in our speed – web surfing is faster, and we connect faster. Telecommuters and clients connecting through VPN have also noticed they now connect faster and performance is faster. We have no more connection problems and we haven’t dropped a single connection since installing the new system.

"I now have peace of mind because my network is hassle-free and works right. XL Systems made the extra effort to understand my business needs, not just sell me equipment. They were responsive and professional, and they did a great job. I would recommend them to anyone who needs their system set up right the first time.

"Thank you, XL Systems!"

Mike Bayer

ExpressLane Medical Solutions, Aurora, OH

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"I cannot express my appreciation enough for the support that XL Systems provides our school! We are a non-public school with about 105 computers on our network. As you may guess in any school, keeping everything running smoothly is very important! XL Systems has always been ready to help no matter the issue.

"Recently, they led us through two big projects. Dan Lavely and I worked closely together to research and price out new anti-virus software for the entire school. We compared some things and finally decided on Trend Micro. XL Systems took it from there, installing, tweaking, and supporting those of us who work on the computers and network at our end (definitively not professionals).

"Once that was up and running, we immediately began working on a upgrade for our Internet filtering. They found, suggested, and installed a new filtering system with very little interruptions to our work. When hiccups did occur (they were few), XL was right there on the phone to lead us through it.

Dan Lavely and his crew have been such a help to our school. XL Systems has been dependable, ready to listen to our needs, creative in their solutions, quick to respond, and a pleasure to work with. I highly recommend them to anyone who needs expertise and support in areas of I.T. They have been great!"

Dale Moncrief

Valley Christian Academy, Aurora, OH

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